Privacy Policy

Fruitsnacks Bvba with registered office in Mierhoopweg 34 - 3850 Wijer, with company number BE08 79 749 715 (hereinafter "we", "us" or "our") processes personal data in accordance with this privacy statement.

For further information, questions or comments about our privacy policy, please contact the administrator of the site portal.fruitsnacks.be (hereinafter "Website") via fruit@fruitsnacks.be.

WHAT PERSONAL INFORMATION DO WE COLLECT FROM YOU DURING YOUR VISIT TO THE WEBSITE?

Technical information (IP address, browser type, geographical location and operating system) and information related to your browsing behaviour (e.g. which links you click on on the Website, how long or how many times you visit a page).

Identity data (name, (delivery) address, e-mail address, telephone number, invoicing data).

HOW DO WE OBTAIN YOUR PERSONAL DATA?

When you visit our Website, we collect technical information and information about your browsing behaviour via cookies (see below).

When you request a quote or place an order on our Website, we collect your identity details and the information relating to the products in question via the form provided for this purpose.

When you use our contact form, we collect your contact details via the form. This is necessary in order to be able to communicate with you in the correct way.

WHY DO WE PROCESS YOUR PERSONAL DATA? (OBJECTIVES)

We use your technical information to (i) maintain and improve the Website, (ii) compile anonymous statistics and (iii) improve your user experience when visiting the Website.

We use your identity information to (i) execute the placed order, in particular to deliver and invoice and/or (ii) send you a newsletter and/or (personalised) advertising.

MAY WE PROCESS YOUR PERSONAL DATA? (RIGHT BASIS)

We may process your technical information, both because you give your consent via the "cookie" banner (see below) and because it is in our legitimate interest to continually improve our Website and services.

We may process your identity details and your ordered products for the purpose of fulfilling our agreement, in particular your order. Without your name, address details and the like, it is impossible for us to bring your order to you. It is therefore necessary that we ask these details from you. As a company, we often have to process your personal data and keep it up to date because we are legally obliged to do so.

For sending our newsletter or (personalized) advertising we will ask your permission in advance. You always have the possibility to withdraw this permission, after which we will no longer send you such advertising.

DO WE SHARE YOUR PERSONAL DATA WITH THIRD PARTIES?

If this is necessary for the fulfilment of the intended purposes, your personal data will be shared with third party recipients: think for example of the creator/hoster of our Website or the bank/payment service provider that enables the payment of your order and will intervene as soon as you wish to make the payment with your card.

We guarantee that all third party recipients will take the necessary technical and organisational measures to protect personal data.

HOW LONG DO WE KEEP YOUR PERSONAL DATA?

Your personal data will only be processed for as long as necessary to achieve the purposes. They will therefore be kept for the period necessary to achieve the purposes or comply with legal requirements (including in the field of accounting).

WHAT ARE YOUR RIGHTS (RIGHT OF ACCESS, RECTIFICATION, DELETION, LIMITATION, OBJECTION AND PORTABILITY OF PERSONAL DATA)?

You have the right at all times to inspect your personal data and can correct them (or have them corrected) if they are incorrect or incomplete, have them removed, have them restricted and/or object to their processing, including profiling.

If the processing of your personal data is based on your prior consent, you naturally have the right to revoke that consent.

Moreover, you have the right to obtain a copy (in a structured, common and machine-readable form) of your personal data and to have the personal data forwarded.

To exercise those rights, you can:

  • adjust the settings of your customer account yourself; and/or

  • Send an e-mail to the following e-mail address: fruit@fruitsnacks.be (Additional identification may be requested for identification purposes).

WHERE CAN YOU FILE A COMPLAINT?

You have the right to lodge a complaint with the Commission for the Protection of Privacy (rue de la Passe de la Vie Privée 35, 1000 Brussels - commission@privacycommission.be).